Tuesday, April 30, 2013
The town's latest go-round with the utility arose over the painting of crosswalks in town.
The town administrator told selectmen the town would not consider National Grid's requests for utility work permits in the future if the company fails to respond to town concerns such as a safety item that recently arose. That item was the painting of crosswalks on Humphrey Street in the wake of underground utility work last year. A local contractor has agreed to step in and pay for the work, but National Grid said on Monday that it plans to do the work at night this week. At last Wednesday's selectmen's meeting, Selectman Glenn Kessler asked if everyone was on board that National Grid would receive no work permits until they painted Humphrey Street crosswalks. The crosswalks in question are at the Lynn line and beyond the Monument …
Saturday, April 20, 2013
National Grid is alerting residents and officials to the national scam.
- POLICE & FIRE
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Saturday, April 20
National Grid is reminding its municipal partners and police chiefs of a nationwide utility bill scam. National Grid electric customers have received telephone calls from individuals claiming to work for National Grid. These scammers demand payment, through a pre-paid card, on past due balances for electric accounts and threaten customers that their service will immediately be shut-off for non-payment. In some cases the caller also tells the customer that they may have a faulty meter that is dangerous and in need of replacing for a substantial fee. The electric meter is the property of National Grid. Customers are not responsible for meter replacement costs. Callers are then directed to purchase a pre-paid card to make an immediate payment…
Monday, October 8, 2012
National Grid said power was out for 130 customers near Fisherman's Beach for about three hours Sunday night.
A National Grid crew traced Sunday night's outage in Swampscott to a faulty underground cable. The cable led from National Grid's Humphrey Street substation to the outside lines providing power to customers, said Jackie Barry, a utility company spokeswoman. About 130 customers, residents and businesses, in the Fisherman's Beach area lost power at 9:07 Sunday night. They were at locations on Cedar Hill Terrace, Bay View Drive, Greenwood Avenue and Humphrey Street, Power was restored about 12:15 a.m. Monday, the spokeswoman said.
42.46777
-70.91034
Fisherman's Beach
Humphrey St & Greenwood Ave, Swampscott, MA
/articles/power-restored-shortly-after-midnight
1733722
/locations/7976169
Sunday, October 7, 2012
Some customers on Cedar Hill Terrace, Bay View Drive, Greenwood Avenue and Humphrey Streets are without power.
An estimated 130 homes and businesses in the Fisherman's Beach area are without electrical power this Sunday night. Power went out about 9 p.m. at locations on Cedar Hill Terrace, Bay View Drive, Greenwood Avenue and Humphrey Street, said National Grid spokeswoman Jackie Barry. No downed wires or utility poles were reported, police said. National Grid crews are in town searching for, but have yet to determine, the problem; therefore there is no estimated time of resumed service, the spokeswoman said at 10:20 p.m. There are no weather related problems in the area, she said. The crews did find a branch across wires in town but that was not causing the outage.
42.46777
-70.91034
Fisherman's Beach
Humphrey St & Greenwood Ave, Swampscott, MA
/articles/more-than-100-swampscott-customers-without-power-tonight
1733722
/locations/7974600
Tuesday, August 28, 2012
Improvements include upgrades to service restoration and better communication.
- NEWS
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Tuesday, August 28, 2012
This article was submitted by National Grid. One year ago Tropical Storm Irene battered the eastern seaboard creating unprecedented damage and interrupting electric service to millions along the east coast. As of August 28, 2011, it was the most severe storm to hit New England in 20 years. Massachusetts was not spared from Irene’s wrath. Her fury ravaged National Grid’s electricity system and left more than 518,000 customers without power in 170 of the 172 communities served byNational Grid in the state. From that devastation has come innovation in the way National Grid prepares for severe weather, allocates its resources to restore power more quickly, and communicates with its customers and public safety officials. “We understand and…
42.468365
-70.91795
King's Beach
Humphrey St & Monument Ave, Swampscott, MA
/articles/national-grid-implements-lessons-from-irene
1733721
/locations/7673837
Tuesday, July 31, 2012
National Grid had a paving contractor mill the road's uneven surface on Monday in preparation for paving today.
The town's Public Works director has put the brakes on National Grid's utility work on Humphrey Street until they level the street's bumpy temporary paving. Meawhile, a National Grid spokeswoman says the utility is cooperating with the town. National Grid agreed to stop its infrastructure work and put the road in the condition the town wants, said spokeswoman Charlotte McCormack. The leveling got underway Monday and paving is expected to take place today, said Swampscott Public Works Director Gino Cresta. The town shut down National Grid's installation of conduit for underground electrical lines more than a week ago, the director said. The utility company still has a section of trench work for electrical lines between St. John's Church …
Thursday, July 26, 2012
The fine is proposed for items including a failure to effectively communicate with customers and officials and to respond during emergency events. National Grid strongly disagrees with the conclusions drawn by the AG.
- GOVERNMENT
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Thursday, July 26, 2012
Today, the state Attorney General's Office announced it is seeking fines against the utility National Grid. The utility, meanwhile, strongly disagrees with the conclusions drawn by the AG and will file a response with the Department of Public Utilities. After an investigation by her office determined that utility giant National Grid failed to adequately prepare, respond, and communicate during Tropical Storm Irene and the October 2011 snowstorm, Attorney General Martha Coakley’s office is seeking a $16 million fine against the company – the largest penalty ever recommended against a utility in Massachusetts. The AG’s Office made the recommendation in a brief filed Wednesday with the Department of Public Utilities (DPU), which has the …
Monday, July 16, 2012
Selectmen Chairman Rich Malagrifa told a National Grid representative that the temporary patch job done on Humphrey Street can not wait until spring to be evened out.
A bumpy road led to bumpy talks last week between selectmen and a National Grid representative. Selectmen Chairman Rich Malagrifa said temporary paving on Humphrey Street is so uneven you practically need a jeep to travel it. Between the Lynn line and Cedar Terrace — near 7-Eleven — National Grid is installing conduit for underground electrical lines to improve electrical service. The work started in spring. Crews work in sections, opening up a trench and filling the section at day's end and rolling asphalt over the top. Permanent paving over the sections is planned for the spring. But Malagrifa told John Jankowski of National Grid that the surface is so uneven it needs to be attended to sooner. "I don't think it can wait until spring," …
Thursday, July 5, 2012
A scam indicating that the federal government will pay for utility bills in exchange for personal information has come to New England and National Grid is urging customers to remain vigilant.
National Grid is asking customers to be on the alert for a scam stating utility bills will be paid by the federal government or President Obama after sending a social security number and bank routing information. The scam has impacted utility customers in Florida, New Jersey, North Carolina and other parts of the country along with New England, and should not be confused with legitimate low-income utility assistance programs in the Commonwealth. According to accounts from utility companies nationwide, the scammers may engage solicitation through phone calls, door-to-door contacts, and online methods. National Grid customers in New England can call 1-800-322-3223 if they believe they are victims of the scam and the company is reminding …
Wednesday, May 9, 2012
The project is expected to last six months.
Utility work on Humphrey Street will result in more congestion but the plan is to maintain two-lanes open whenever possible, according to National Grid. The project got underway Monday, with crews laying out locations for construction, said Swampscott DPW Director Gino Cresta. The actual cutting into the ground isn't expected until next week, at which point travelers can expect additional congestion on Humphrey, the DPW director said. National Grid said earlier that they expect it to be a six-month project. The main work was expected to wind up in the fall but crews were to return in the spring of 2013 for some finish paving, a National Grid spokesman said earlier. The project calls for installing about three-quarters of a mile of …
My thoughts
4:10 pm on Tuesday, April 30, 2013
National Grid is the worst. They don't care about anyone and we don't have an alternative, They don't answer calls unless an emergency, which sometimes they respond. They could care less about the consumer. They need to be held to a much higher standard! more ›